After 2 year battle with IRCTC, man gets Rs 33 refund for ticket cancellation

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A Kota based engineer fought two years long legal battle with IRCTC  for the service tax which IRCTC charged him with, despite him canceling the ticket prior to the implementation of GST.

The ticket of Kota-Delhi train for a journey scheduled on 2nd July was booked in April 2017, before the implementation of Goods and Services Tax and was soon canceled. Sujeet Swami, the 30-year-old engineer, had been following the case since to obtain a refund of Rs 35 from the IRCTC for the cancellation of the train ticket but received the amount after deduction of Rs 2.

The extra amount of Rs 35 was charged to him as service tax, even though he canceled the ticket prior to the implementation of GST. The IRCTC in its reply to the RTI filed by Swami, said that it was later decided that for tickets before July 1, 2017, and canceled, the total amount of service tax charged at the time of booking shall be refunded.

“So, a sum of Rs. 35 will be refunded,” the IRCTC had said in its reply to Swami’s RTI query. However, only Rs 33 was being refunded in his account on May 1, 2019. He said, instead of compensating him for the harassment caused, the IRCTC deducted Rs 2 from the refund amount. He said he will follow the case again as he has to be refunded Rs. 35 as per IRCTC’s commercial circular number 49.

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